![]() Also, the ban decision should be solely depended on manager who headed CS department, rather than decided by majority of CS team. Please submit a Customer Service ticket on the website." ( Link) after you clicked "Game Start" at main menu. Please contact customer support for more information." ( Link), or "We're sorry! This user ID's login access has been restricted in accordance with our policies. ^(Working at 2 AM and replied exactly 2 hours after I sent ticket? Something not right here.)įrom my previous experience, if my account banned, the message should shown up as "Your account had been permanently banned. Here is the ban appeal respond (My real name censored): Again, they closed down my ban appeal ticket and not willing to discuss further about it. The CS team replied me that the decision was taken based on multiple GMs, and the account ban was " Best interest of our players in the community". Here are the recording of issue with censorship apply on my private information:Īs Nexon CS team said that my account was banned, I sent out an another ticket for ban appeal by pointing out the investigation is incomplete and flawed, and they need to manual-checking on my account. I am even requested to speak to their department manager or higher-up, but they only replied me that "they understand my frustration" and quickly closed my ticket to end the conversation. CS staffs insisted that they found no error on their investigation method, and ban is standing. Again, I gave them two recording videos of the issue, from both myself and my friend computer, as evidence that this issue does not came from client program but server side. On December 22nd, 2018, I have received reply from Nexon, and they told me that my account was banned for using third party hacking program, and there is a "record" about it. ![]() For now, I would like to ask for your utmost patience as our game team is already aware of this situation." With this wording, that means the CS staffs were " looking for an solution to a problem that they acknowledged it from their side." ![]() On November 30th, 2018, Nexon Customer Support (CS) staffs told me that "this particular issue is being checked to formulate a solution to the problem. I guess we are in the same boat, but I am in worst position right now. If someone knows a way to fix or something that can help please let me know because obviously Nexon isn't capable. Also in my case the game gives that message when its loading the character i chose so except a very few times i never see the Inn. my second account works fine on both EU and NA servers. Ever since i posted a ticket with this problem but they insist on finding a problem in my computer when I've told them i can play without problems with another account but not with main and only not on EU server.
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